In the latest episode of Jam With Sam, host Sampath Iyengar dives into an engaging conversation with Keith Mclarnon, the dynamic Head of Retail at Pavers England. Known for his unapologetic authenticity and deep passion for people and processes, Keith opens up about his eclectic career journey, his retail insights, and what it means to lead with heart and integrity. This interview offers a window into his unique outlook on life, work, and the ever-evolving landscape of Indian retail.
A Non-Traditional Journey of Learning and Growth
Keith’s path to success has been anything but conventional. As a self-proclaimed “four-time college dropout,” his journey began with an array of academic pursuits—from engineering to accountancy, business studies, and human resources. Yet, he found his true calling in retail. Reflecting on his past, Keith credits his diverse experiences for shaping his problem-solving approach: “I look at the end, the start, and figure out how to fix the mess in between.” This analytical mindset, combined with a passion for empowering people, remains the cornerstone of his professional ethos.
The Making of a Retail Visionary
Keith’s career in retail spans decades and continents, from his early days as a DJ and actor to leading the retail division at Pavers England. What sets him apart is his hands-on leadership style. Whether mentoring teams or interacting directly with customers, Keith emphasizes the importance of authenticity. “I put my phone number on LinkedIn and encourage customers to call me directly,” he says, reflecting his commitment to building genuine connections with both employees and consumers.
Pavers England: A Legacy of Comfort and Style
Keith’s narrative wouldn’t be complete without a discussion of Pavers England. Founded in 1971 in the UK by Catherine Paver, the brand has grown into a global retail powerhouse, known for its commitment to comfort. In India, Pavers England has carved a niche with its blend of heritage craftsmanship and local sensibilities. Keith’s leadership has been instrumental in driving its growth, with a focus on sourcing locally and adapting to the unique demands of the Indian consumer. “Pavers England is Indian at heart,” he proudly declares, underscoring the company’s deep-rooted connection to its customers.
Championing Women in the Workplace
A staunch advocate for gender equality, Keith celebrates the unique contributions women bring to the workplace. “Women are smarter, braver, and tougher than men,” he states, emphasizing their ability to balance precision and creativity. He believes that increasing female representation in retail will elevate industry standards and foster a culture of mutual respect and collaboration.
Beyond Retail: An Irishman with an Indian Heart
Keith’s connection to India goes beyond professional ties. From his fondness for Indian culture to his belief in shared values with his Irish heritage, Keith’s love for the country is palpable. His motto, “Irishman with an Indian heart,” reflects his deep appreciation for the warmth and generosity he experiences daily. On a personal note, Keith’s passion for fitness, boxing, and his large family provide balance to his fast-paced professional life.
Conclusion
Keith Mclarnon exemplifies what it means to lead with integrity and adaptability in today’s fast-changing retail environment. From mentoring teams to redefining the customer experience at Pavers England, his journey is a testament to resilience, authenticity, and the power of human connection. As he continues to inspire with his unique approach to leadership, one thing is clear: Keith’s story is one of rising up—with heart, grit, and an unwavering commitment to making a difference.
About Keith Mclarnon:
Keith Mclarnon is the Head of Retail at Pavers England, a seasoned professional with decades of experience across global markets. Known for his people-first approach, Keith is a mentor, problem-solver, and advocate for gender equality in the workplace. His mantra, “Irishman with an Indian heart,” reflects his passion for culture, connection, and innovation in the retail industry.